Online shopping is wonderful in many ways, but it also has its problems. Ancient Dzi Shop understands this. We take pride in providing the most accurate information, including honest product descriptions and unadulterated product photographs. We also take pride in providing you peace of mind in your shopping experience with Ancient Dzi Shop by offering a shopper friendly return policy.
You are welcome to return any item within 7 days of delivery for a full refund. Refunds do not include original shipping and return shipping costs. Ancient Dzi Shop offers free shipping to you as a way to show our gratitude. It is not an obligation on our part. We will need to recover our shipping costs in executing refunds. However, if the return is resultant of fault on the part of Ancient Dzi Shop, such as receiving an incorrect or defective item, we will pay for return shipping. No shipping cost will be incurred by you.
Please be sure to contact us at service@ancientdzishop.com as early as possible before returning an incorrect or defective item.
Ancient Dzi Shop will begin processing the refund as soon as we receive the returned item. Please be patient during this period as many parties are involved in resolving the issue. There is time allotted for transit, processing by Ancient Dzi Shop, and also processing by the various banks involved in the transaction. This may take anywhere from 7 days to 30 days.
Ancient Dzi Shop will be in close contact with you all throughout the resolution process.